FAQ

How can I change the language in Rabo Easy FX?

Rabo Easy FX is available in Dutch and English. When you log into the app for the first time, you can choose Dutch or English. Afterwards, you can change the language by logging in and going to the "More" option. There, you will find the "Language" option. After clicking, you will be logged out and you can log in again. For the desktop version, you can choose English or Dutch at the top right of the screen.

Is there a mobile version of Easy FX?

Rabo Easy FX can be used through a web browser on a mobile device. It is also available as an app. Downloading the app can be done in two ways. After logging in on the web version of Rabo Easy FX, scan the QR code at the bottom of the screen. By clicking, a pop-up will appear containing the QR code and download instructions. You can also download the app from the App Store and Play Store by searching for Rabo Easy FX.

Which login options are available?

The first login is initiated via an activation email that contains the username. Through the activation link, you create a password and set up two factor verification (SMS or authentication app). 

After the first login, you can login to Easy FX via the web version (desktop) or the app version (mobile). You can also use QR login quick and easy. 

1. QR login

What do I need to use QR login?

It is possible to log in to Web quick and easy, by using QR login. In order to use QR login, the Rabo Easy FX app needs to be registered on your device. Under Is there a mobile version of Easy FX? you can read how to download the app. Under Which login options are available? you can read how to log in for the first time. After following the instructions, it is also possible to use QR login.

How does QR login work?

To log in via Web, you navigate to https://www.rabobank.nl/easyfx. Under the first text fragment, ‘Log in’ can be found.

On the login screen, you select ‘Choose alternative login method’. Then, you select QR code. 

Go to the Rabo Easy FX mobile app and select the QR symbol in the top right corner. 

Enter your pin and scan the QR code of the Web version of Easy FX with your camera.

You will be logged in automatically.

A video explaining QR login can be found in the learning center in Easy FX.

Can my password expire when using QR login?

While using QR login, the password of the web version of Rabo Easy FX is underlying. This means that when you use QR login, the password will expire after a while. In order to keep using QR login, your password will need to be renewed by following the steps of the reset password flow. 

2. Web login

To login via web, you navigate to https://www.rabobank.nl/easyfx. Under the first text fragment, ‘Log in’ can be found. Next, there are different options. You can enter your username and password. Then, you receive a code via SMS or the authentication app. Fill out this code and select Sign In to enter Easy FX. You can also select ‘Choose alternative login method’. You then get the option to login using QR code which can only be used combined with the Rabo Easy FX app. Go to the app and select the QR symbol in the top right corner. Enter your pin and scan the QR code of the Web version of Easy FX with your camera. You will be logged in automatically.

3. App login

To login to the app for the first time, open the app after downloading and choose Login. After filling out your username and password, select Sign In. Enter your verification code and continue. Enter a recognizable name for your device (for recognizability in the web version) and an access code. As of now, this code is used to login to the app. You are now ready to use the Easy FX app. If you want to use Face-ID (iOS) or Fingerprint (Android and iOS) to access the app, you can set this up when logging in for the first time. You need to give permission for this via settings on your smartphone. The pop-up during setup will inform you further.

Where can I create reports of my transactions?

You can view your transactions under the "Reports" heading in the blue bar. You can apply filters. You also have the option at the bottom of the page to download an export of your summary to Excel.

Where can I find my transactions?

There are 3 ways to view your hedge results once they have been executed:

1. A summary of the hedge is shown immediately after your hedge is placed;
2. In the hedge history under the "Activity" functionality on the home page (dashboard page);
3. By creating a report under reports.

Once the transaction has been executed, you can find the debit/credit in the transaction overview in Rabo Business Banking.

What is CCA?

Before and after a transaction, Rabo Easy FX informs you of the cost of a transaction. These costs are shown in euros under the "Cost & Charges Amount" (CCA) and as a percentage under "CCA%". These fees are not charged separately, but are included in the exchange rate under the heading "All-in Rate".

I am getting an error message in Rabo Easy FX. What do I need to do?

Make sure you are using the correct link: easyfx.rabobank.nl. The preferred browsers to use Rabo Easy FX are Chrome, Firefox, Safari, and Edge. The two most recent versions of these browsers are supported.

Deleting cookies

If using the correct link does not resolve the error message, you can delete the cookies. You do this by:

The universal way to delete cookies and cache is with key combination CTRL+SHIFT+DEL(ETE). 

Select 'All time' in the time range field. 

Note: Please note that data such as auto-filled e-mail addresses, passwords stored in the browser and similar data may be lost.

Below, the removal of cookies is also described per browser. Always close all browser windows after deleting the browser data. Then open a new session and perform the desired action.

Google Chrome

Click on the 3 dots at the top right

Go to "History" and recent tabs

Click on "History":

Then click "Clear browsing data (from first use)"

Microsoft Edge

Click on the 3 dots at the top right and then on "Settings"

In the new menu, click on: "Choose what you want to delete". In the "Clear browsing data" menu, some options are checked by default. See what needs to be removed

Click on "Clear now" Data will be deleted

Click on an empty spot outside the settings menu to exit "Settings"

Firefox

Click the 3 dots in the upper right corner or the Firefox logo in the upper left corner

Click on "Options"

Click on "Privacy tab"

Then select "Delete individual cookies"

Finally, click "Delete all cookies"

Safari

Note that when you use iCloud, this data is also deleted on linked devices such as (other) iPhones, iPads or Macs

Deleting cookies on the Mac

Open Safari

On the left side of the menu bar, click "Safari"

Click on "Clear history"

A new window appears. Delete the history of a particular period. To do so, click on the drop-down menu behind "Delete"

Click on the desired period, for example, entire history

Finally, click "Clear History"

You can also delete website data and cookies manually via Safari ▸ Menu bar ▸ Safari ▸ Preferences ▸ Privacy ▸ Manage website data. Then delete all or by website.

Delete cookies in iOS 8 to iOS 16 (iPhone and iPad)

Tap "Settings"

Tap "Safari"

Swipe down and tap "Clear history and website data"

Tap "Clear history and data"

Tablet/phone (Android)

Tap the Internet/Chrome app

Tap "More" at the top right or the menu key (3 vertical dots)

Tap "Settings"

Tap "Privacy ▸Delete Personal Data/Browser Data"

Put a checkmark in front of "Cookies and site data"

Tap "Delete/erase data"

It may vary slightly from one tablet/phone to another. For example, with Chrome on a phone, you will be able to choose history right from the menu and delete the data from there.

Incognito browser

Another solution that often helps is to open a browser in private mode, also known as incognito mode. You do this by right-clicking the icon of your browser and choosing incognito window (Chrome), InPrivate window (Microsoft Edge) or private window (Firefox and Safari).

My password has expired or I have the error "Forbidden access". What do I need to do?

When you get the following error message "It looks like your password has expired. You can change your password by logging into the web version of Rabo Easy FX", you must first log into the web version to change the password there. After this, you can log back into Rabo Easy FX Mobile using your trusted PIN.

If even before logging in you get a red message on your phone with the error message "Access prohibited" or the page remains (partially) white, the entire registration should be deleted. To do so, go through the following steps ▸ Log in to the web version of Easy FX ▸ Click on the figure icon ▸ Go to "Personal Settings" ▸ Click on "Mobile App Management" ▸ Choose "Reset pin code" and then click on the Recycle Bin behind the name of your registration.

After following the steps above, it is necessary to clean up the temporary files.

Clean temporary files

For most Android phones, you can use the steps below

Go to settings and choose "Storage".

Select Rabo Easy FX (or first choose the category under which it is stored and then our application)

Here you choose "Clear Cache"; after this the cache is cleared.

For Apple phones, the process is as follows:

Go to settings and choose "General" and then "iPhone Storage".

Select Rabo Easy FX (or first choose the category under which it is stored and then our application)

Here you choose "Remove app". After this you can download the app again from the App store.

Next, you open the app and re-enter the registration flow. If this is not the case, you need to re-install the app. After re-install, you re-enter the app in the registration flow. 

Why am I receiving an error within the trading screen in Rabo Easy FX?

For example, "No (live) rate"/ "No response from"/ "Cancelled by"/ "Awaiting approval – the market" or "Unknown error (Unspecified error)"

This may have several causes:

• Is it a holiday or has the cutoff time expired?
• The settlement date advances to the next opportunity for settlement, or you receive an error. Rabobank Corporate Support can check this for you.
• Is there an active connection? You can recognize this by the green (active) or red (inactive) dot next to the profile picture.

This may have several causes. Your firewall or browser may be blocking something (such as an ad-blocker). Using a different browser or different computer may help. Still no active connection? Contact Support Payment Applications (SPA) at +31 (0) 88 727 11 61 or onlinebankingsupport@rabobank.nl.

What if I don't remember the password or username?

If you do not remember your password or username, please follow the steps below.

• Go to easyfx.rabobank.nl
  
• Choose "Can't log in". You can then enter your email address and you will receive an email to recover your password. In this email, you will also see your username. If you do remember your password you do not need to recover it.

What if I want to change my password?

If you are already logged in and want to change your password, follow these steps:

• Using the "figure icon" (right – top), go to "Personal Settings".
• From the left menu, choose "Security".
• Click "change password"; a pop-up will appear indicating that when you click "Yes", you will be automatically logged out and you can create a new password.

Who within my company can approve the terms and conditions (terms & conditions)?

The employee with the "Admin" user role can do this.

What if I can't remember the PIN for the app?

If you don't remember the PIN, log in via the web version, go to "Personal settings" via the figure icon / your photo, and choose "Mobile app management" from the left menu. Behind "Registered devices", choose "Reset pin code". When you go back to the app, key in PIN 12345 and re-enter the process to set your PIN. First enter your username and password, then your two-step verification code, and finally choose a new PIN.

When logging into the app for the first time, you can choose to log in via Face-ID (iOS only) or Fingerprint (Both Android and iOS) in addition to the PIN.

What if I want to change the PIN for the app?

When working in the app and you wish to change your PIN, go to "More" > "Security" and choose "Change PIN". Next, enter your current PIN first, then enter a new PIN. You will be logged out immediately after this and you can then log in with your new code.

Transactions older than 4 years cannot be viewed in Easy FX. How can I view these transactions?

Transactions which have been executed between 4 and 7 years ago, can be requested via Support Payment Applications (SPA). You can contact them by sending an email to onlinebankingsupport@rabobank.nl. Make sure the following details are mentioned in the email:

• Name contact person
• Email address contact person
• RE-number company (this can be found in Easy FX, under the cog wheel of settings in the company settings)
• From what period would you like to receive the transactions?
• From which account would you like to receive the transactions - in which currencies?

I entered a transaction via Rabo Easy FX, when can I expect the money to be in my account?

In Rabo Easy FX you can enter spot transactions with execution date today, tomorrow or spot. Clients who are allowed to execute derivatives can also select a date further in the future.  

• When you select execution date today, the money will be transferred the same business day
•  When you select execution date tomorrow, the money will be transferred the following business day
• When you select execution date spot, the money will be transferred the day after the following business day 
• When the transaction is executed on a specific day, which is either a weekend or a bank holiday, the money will be transferred the following business day. Bank holidays differ between currencies. 

The time of day when the money is transferred is not fixed. This means you could receive the money anywhere between the begin and end of the business day. 

Please note each currency has its own cut-off time for transactions settled today. After the cut-off time the FX market for this currency has closed. If you want to settle your payment after the cut-off time, you can select execution day tomorrow. 

For some currencies there is a cut-off time for tomorrow. The cut-off time for tomorrow is later than the cut-off time for today. After the tomorrow cut-off time, the only possible execution date is spot (the day after tomorrow, counted in business days). 

You can find the cut-off times in the Basic Trading module of Rabo Easy FX, when entering a new transaction.